Frequently Asked Questions
ORDERING & DELIVERY
How do I place an order?
You can order online through our website. Simply add items to your basket and proceed through checkout.
What are your delivery options?
We offer:
- Standard delivery (3-5 working days)
- Next day delivery (order by 12pm)
- Click and collect from our farm shops
Can I change my delivery address after ordering?
Address changes are only possible if your order hasn’t been dispatched. Contact us immediately for assistance.
PAYMENTS
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay.
Is my payment information secure?
All payments are processed through encrypted systems for maximum security.
RETURNS & REFUNDS
What’s your returns policy?
You may return unused items in original packaging within 14 days for a full refund.
How long do refunds take?
Refunds are processed within 5 working days of receiving your return.
PRODUCTS
Are your products organic?
Yes, all our products are certified organic by leading UK organic certification bodies.
How should I store my products?
Storage instructions are provided on each product’s packaging.
How long do your products last?
Best before dates vary by product – please check individual packaging.
ACCOUNT HELP
I’ve forgotten my password
Click “Forgot password” on the login page to reset it.
Can I update my account details?
Yes, you can edit your personal information in the “My Account” section.
OTHER QUESTIONS
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services at checkout.
Can I order by phone?
Currently we only accept online orders through our website.
Do you have a loyalty program?
Yes, you can join our rewards program to earn points on purchases.